Privacy Policy

Last updated: 14 September 2026

Who we are

This website is operated by Northstar Utility Group Ltd, a company registered in England & Wales (company number 17314001), with our registered office at 20-24 Railway Street, Newcastle Upon Tyne, Tyne and Wear, NE4 7AD. We are the data controller for the personal data we collect through this website.

If you have any questions about this policy or how we handle your personal data, contact us at info@nug-ltd.co.uk or 01904 935072.

What information we collect

We collect personal data that you provide to us directly, for example when you:

submit an enquiry or callback request through our website forms;
subscribe to our energy market reports;
submit a complaint; or
contact us by phone, email or post.

This may include your name, business name, email address, telephone number, and the contents of any message you send us. We also collect limited technical data automatically when you visit our site (such as pages viewed and browser type) via cookies – see our Cookie Policy for details.

How we use your information

We use your personal data to:

respond to your enquiries and provide the energy procurement and management services you request;
manage and resolve complaints;
send you energy market updates where you have asked to receive them; and
meet our legal and regulatory obligations.

Our legal basis for processing this data is your consent (where you have opted in, e.g. to marketing updates), the steps necessary to enter into or perform a contract with you, and our legitimate business interests in operating and improving our services.

Sharing your information

We do not sell your personal data. We may share it with trusted third parties who process it on our behalf, such as energy suppliers when arranging a quote or contract on your behalf, and IT/hosting providers, always under appropriate confidentiality and data protection terms.

How long we keep your information

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including to satisfy any legal, accounting or reporting requirements.

Your rights

Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal data, to object to or restrict our processing of it, and to request that we transfer it. To exercise any of these rights, contact us using the details above.

If you are not satisfied with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.